Privacy Policy

We may collect the following categories of personal information:

Account and contact information: Name, email address, phone number, billing address, shipping address, account login information, organization or business name, industry or research-field selection where provided, and customer profile details.

Order and transaction information: Products ordered, order history, order notes, shipping details, transaction identifiers, payment status, discounts, taxes, fulfillment status, and customer-service records.

Payment information: Payment method, payment confirmation details, transaction references, limited payment-token information, and fraud-prevention data. Card payments are processed by third-party payment processors. Alpine Aminos does not directly store full credit or debit card numbers on its website servers.

Saved-cart and cart-recovery information: Cart contents, quantities, totals, save dates, expiration dates, cart activity, restoration or deletion status, abandoned-cart status, recovery-email status, coupon status, and related service, delivery, and administrative audit records. Saved-cart availability may expire after approximately 30 days, although we may retain records when reasonably necessary for business operations, security, fraud prevention, disputes, legal obligations, or recordkeeping.

Research-use and compliance information: Age confirmation, purchaser attestations, Research Use Only acknowledgments, organization, laboratory, industry, or research-use information where provided, lawful research-use confirmations, and associated account, date, time, and audit records reasonably needed to enforce our Terms and Conditions and other policies.

Customer-support information: Messages, emails, attachments, shipment issue details, claims information, and other information you provide when contacting us.

Device, website-event, usage, and security information: IP address, browser type, device type, operating system, pages viewed, product, cart, and checkout interactions, referring URLs, approximate location, cookie identifiers, first-party visitor or session identifiers, event timestamps, consent choices, Global Privacy Control signals, session information, and fraud or security signals.

Marketing and preference information: Email subscription status, communication preferences, email unsubscribe requests, coupon use, product interests, and interactions with Alpine Aminos emails or website content.

Information You Should Not Submit

We do not intentionally collect medical information, personal health information, treatment information, dosing information, administration information, or information concerning human or veterinary use of our products.

Please do not submit medical histories, medical conditions, diagnoses, treatment details, dosing or administration information, photographs showing personal medical use, or other personal health information through our website, order notes, account fields, forms, reviews, or customer-support channels.

We may delete, redact, restrict, or decline to respond to communications containing this type of information, subject to applicable legal, security, fraud-prevention, dispute-resolution, and recordkeeping requirements.

We collect personal information directly from you when you browse or interact with our website; create or manage an account; submit age, purchaser, or Research Use Only attestations; place or attempt to place an order; add items to a cart or save a cart; subscribe to Alpine Aminos communications; submit a question, claim, or customer-support request; or otherwise communicate with us.

We may also receive information from payment processors, financial-service providers, shipping carriers, ecommerce and website providers, fraud-prevention and security providers, analytics providers, tax services, email service providers, and other service providers involved in a transaction or website interaction.

We may use personal information to:

• operate, maintain, secure, and improve our website;
• create and manage customer accounts;
• process, fulfill, ship, and support orders;
• save, restore, expire, and administer saved carts;
• send permitted saved-cart reminders or cart-recovery communications;
• verify purchaser eligibility and Research Use Only acknowledgments;
• respond to questions, claims, and customer-service requests;
• send transactional messages, order updates, account notices, security notices, and policy notices;
• send Alpine Aminos marketing communications where permitted;
• maintain communication preferences, unsubscribe requests, and privacy choices;
• measure and improve our website experience using website-event information as described in this Policy and in accordance with applicable privacy choices;
• prevent fraud, abuse, chargebacks, unauthorized transactions, and security incidents;
• comply with legal, tax, accounting, shipping, and recordkeeping obligations;
• enforce our Terms and Conditions and other policies; and
• investigate disputes, suspected fraud, or suspected policy violations.

Alpine Aminos does not sell personal information and will not sell personal information.

We do not exchange personal information for money or other valuable consideration. We also do not share personal information with third parties for cross-context behavioral advertising, targeted advertising, third-party audience building, third-party data brokerage, or another party’s independent marketing purposes.

We do not permit service providers to use Alpine Aminos customer information for their own unrelated marketing, advertising, data-brokerage, profiling, or commercial purposes.

We disclose limited personal information only when reasonably necessary to operate and secure our website; process payments and prevent fraud; calculate applicable taxes and transaction charges; fulfill and ship orders; provide customer service and process claims; send communications requested or authorized by customers; maintain business, accounting, tax, compliance, and transaction records; protect Alpine Aminos, our customers, service providers, or other parties; investigate suspected fraud, abuse, security incidents, or policy violations; comply with applicable laws, regulations, court orders, subpoenas, warrants, or other lawful legal process; or establish, exercise, or defend legal rights or claims.

These limited operational and legal disclosures are not made for the purpose of selling customer information or allowing another party to independently market to Alpine Aminos customers.

Where permitted, we may use your contact information to send Alpine Aminos emails concerning products, educational content, company news, promotions, saved-cart reminders, cart-recovery messages, or other company updates.

Alpine Aminos does not provide its customer or subscriber lists to other businesses for their independent marketing purposes.

You may unsubscribe from marketing emails immediately by using the unsubscribe link included in those messages, or you may manage preferences through the options made available on our website. You may also contact us at privacy@alpineaminos.com. We do not charge a fee or require you to log in to an account as a condition of unsubscribing from marketing emails.

Opting out of marketing communications does not prevent us from sending non-promotional communications concerning orders, payments, shipping, accounts, security, customer-service matters, policy changes, saved-cart administration, or other transactions you have requested.

We may retain limited information necessary to document and honor your communication preferences and unsubscribe requests.

We may use cookies, local storage, analytics tools, and similar technologies to operate and secure the website, remember preferences, maintain sessions, support shopping-cart and checkout functions, prevent fraud, troubleshoot technical problems, measure website performance, and understand how visitors use our website.

Cookies and similar technologies may include essential technologies needed for security, account access, shopping-cart functions, checkout, and website operation; preference technologies that remember settings and selections; and analytics technologies that help us understand website traffic, errors, and performance.

Where enabled, first-party visitor/session and website-event tools process pages, products, carts, checkouts, and interaction events in accordance with the privacy choices made available through our website. Alpine Aminos does not use cookies or website activity to sell personal information, support third-party data brokerage, or allow unrelated third parties to build advertising profiles about Alpine Aminos visitors or customers.